Privacy Policy for Sana Corporation

Who we are

Introduction

Sana Corporation (hereinafter referred to as “we,” “us,” or “our”) respects the privacy of our customers and website visitors and is committed to protecting your personal information in accordance with Japan’s Act on the Protection of Personal Information (APPI) and other applicable laws and regulations. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you use our services related to buying, selling, and exporting high-quality Japanese vehicles.

Definition of Personal Information

Personal information refers to information about a living individual that can identify a specific person by name, date of birth, or other description contained in such information. This includes information that enables identification of a specific individual with easy reference to other information. Personal information is categorized into:

Basic personal information: name, date of birth, contact numbers, and personal identification codes.
Special care-required information: medical records, information about race or inheritance, and criminal history.

Collection of Personal Information

Types of Personal Information We Collect

We may collect the following types of personal information:

Name, age, date of birth, gender, and occupation
Contact details such as address, phone number, email address
Payment information necessary for transactions
Vehicle preferences and purchase history
Shipping and delivery information
Information provided through communications with us
Website usage data including IP address, browser type, and access times

Methods of Collection

We collect personal information through:

Our website when you register or place an order
Direct communications via email, phone, or in person
Customer inquiries and feedback forms
Vehicle inspection and purchase documentation

Purpose of Use

We will only use your personal information for the following specific purposes:

To provide our vehicle export and import services, including sourcing, inspection, documentation, and shipping
To process and fulfill your orders and transactions
To communicate with you regarding your inquiries, orders, and services
To improve our services and customer experience
To comply with legal obligations, including customs and export regulations
To send you information about our services, promotions, and updates with your consent
To manage our business relationship with you

Security Measures

We implement appropriate technical, organizational, and physical security measures to protect your personal information from unauthorized access, loss, destruction, falsification, and leakage. These measures include:

Limiting access to personal information to authorized personnel only
Implementing password protection and encryption systems
Regular security assessments and updates
Employee training on privacy protection practices
Secure server infrastructure with monitoring systems

Disclosure to Third Parties

We will not provide your personal information to third parties without your consent, except in the following cases:

When outsourcing specific operations necessary for providing our services (such as shipping companies, customs agents)
When required by law or requested by public agencies such as courts or police
When necessary to protect our rights, property, or safety, or those of our customers

When we provide personal information to third parties with your consent, we will implement appropriate controls to ensure the information is not leaked or misused.

Cross-Border Transfers

As a vehicle export business, we may transfer your personal information outside of Japan to fulfill our services. In such cases, we will:

Only transfer data to countries with adequate data protection standards or with your explicit consent
Implement appropriate safeguards to ensure continued protection of your information
Comply with APPI requirements for international data transfers

Your Rights

Under the APPI, you have the following rights regarding your personal information:

Right to request disclosure of personal information we hold about you
Right to request correction of inaccurate personal information
Right to request deletion or suspension of use of your personal information
Right to withdraw consent for the processing of your personal information
Right to lodge a complaint with the Personal Information Protection Commission (PPC)

To exercise these rights, please contact us at info@sanacorporation.co.jp.

Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience. These technologies collect information such as your IP address, browser type, and browsing patterns. You can manage cookie preferences through your browser settings.

Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. We will securely delete or anonymize your personal information when it is no longer needed.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the updated policy on our website or by other appropriate means. We encourage you to periodically review this Privacy Policy for the latest information.

Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us at:

Email: info@sanacorporation.co.jp

Effective Date

This Privacy Policy is effective as of June 16, 2025